We are a Services Australia Agent

At a Services Australia Agent
you can:

• USE OUR COMPUTER to access my.gov.au and other government services and  information

• USE OUR PHONE to access the agency’s self

• service options or to speak with us

• ACCESS FREE WI-FI 24/7 to connect to

• government services – no password required

• USE OUR EQUIPMENT to upload, print and

• photocopy documents

• GET YOUR IDENTITY DOCUMENTS CERTIFIED

Agents can:

•  help you to set up and access digital services

• help you find information online about payments and services

• arrange referrals to specialist services

Agents can’t:

• access your records

• make decisions about or change your payment or debts

• issue a Medicare card or Health Care Card

• do customer interviews

• contact the agency to get information about your payments or entitlements, without your permission

Agents are not Services Australia staff